VISION:

Setting the standard for quality products and reliable services to every customer, every time. Marine Industry Certified Dealer

   MISSION:

Atlantic Boats, Inc. is a Marine Industry Certified Dealer adhering to stringent standards to insure that a positive sales and service experience is provided to every customer, every time. Fully certified technicians provide a full gamut of reliable boating services, our professionally trained sales staff and friendly, knowledgeable parts department is committed to your complete satisfaction.

   Preamble:

The NMMA and the Marine Retailers Association of America (MRAA) established this certification and this Marine Industry Bill of Rights Jointly. These are a stringent set of standards established to insure that a positive boating experience is experienced by every customer, every time. You are entitled to Atlantic Boats, Inc. adhering to a Consumer Bill of Rights. It is continuous improvement, leading to more efficient and effective processes resulting in increased customer and employee satisfaction. Our goal is to meet this commitment 100% of the time. Should Atlantic Boats, Inc. fall short of these commitments and standards in any way, please let us know so we can address matters immediately.

   Consumer Bill of Rights

Provides you with rights and commitments in the areas of operations, service, sales and parts.

   Operations:

• Confidentiality and privacy regarding conversations, transactions and records
• Respectful, professional and accurate responses to all your questions
• Fair, open and honest treatment without discrimination
• Treated with utmost respect and professionalism
• Speak to management directly regarding any concerns if we fail in our commitments to meet your expectations

   Service:

• Acknowledged with a friendly greeting and offered immediate assistance
• A review of anticipated services including estimate of costs and time
• Prior approval of changes in repair costs or additional needed services
• Notified of any warranty recalls or warranty repairs
• Services performed right the first time, when promised by knowledgeable technicians
• Notification of any changes in time and costs
• Full explanation of invoice charges
• Inspect any replaced/damaged components upon delivery of invoice/work order
• Accurate and professional responses to any questions, anytime.

   Sales:

• The assistance of a capable and knowledgeable sales consultant
• Advertisements and representations that are truthful and factual
• A written disclosure of all details associated with a purchase
• An explanation of the proper usage and operation of products
• Products properly prepared, inspected and tested prior to delivery
• The delivery of products as scheduled
• An explanation of all maintenance requirements and schedules established for your product
• An explanation and written copies of warranties on all products and major components

   Parts:

• Acknowledged with a friendly greeting and offered immediate assistance
• Prior approval of changes in product costs or materials
• Assistance performed right the first time, by knowledgeable staff
• Parts delivered when promised
• Notification of any changes in delivery time and costs
• Full explanation of invoice charges
• Accurate and professional responses to any questions, anytime.